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Article Details
URL: https://accounts.your-site.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=111
Article ID: 111
Created On: 22 Apr 2005 04:48 PM

Answer To get your IMAP Mail, use a IMAP compatible mail agent, such as Outlook, iMail, or any smartphone

Set your mail client to login as follows:
IMAP Server: imap.your-site.com
SMTP Server: smtp.your-site.com
Username: USER@DOMAIN.com
Password: password

Note the at symbol (@) separating your username and domain. It is necessary to
use both your username and domain separated by an at symbol as your username
when logging into our IMAP (mail) server, as illustrated above. This
applies only to mail.

SMTP authentication required, so you will want to look for a setting
that is similar to "My Server Requires Authentication" or "Use SMTP
Authentication" and make sure it is enabled on your client.
Do not check "Login using Secure Password Authentication (SPA)" if you are using Outlook.

Certain ISPs (comcast, sbcglobal, verizon and other large providers) do not
allow you to send email from any email server but their own. If you are having
problems connecting to our servers to send email and all your settings are
correct, this may be the problem. We have a work around for this issue.
In your email client, locate the default SMTP port setting (usually found in the
advanced settings), which should be listed as 587.
If this is instead set to 25 change it to 587 instead and this should get around the block and allow you
to send email via our servers.

Web based email checking and sending is also available. To enter the web mail
please visit the following URL:

http://webmail.your-site.com

This website will allow you to check and send email from your accounts.
Please note that this will not work until your web site is completely
accessible by its domain name and DNS has fully propagated.

As an alternative to IMAP, we also offer POP3 email. All settings are the same
as a IMAP account except the incoming server is "pop.your-site.com" and the
server type is "POP3".

In each example above, replace DOMAIN.com with your actual domain name.