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Support Center » Knowledgebase » Website, Email and Settings » I'm traveling and cannot send email though I can receive fine.
 I'm traveling and cannot send email though I can receive fine.
Solution If you are traveling and staying in a hotel that offers internet access, sent email is most likely going to be intercepted by their servers and sent through them instead of us regardless of what you have in the 'SMTP Server' box. You have 2 things you can do as a work around:

1) Uncheck 'my server requires authentication' in the SMTP server settings. Since you are being forced to use their server to send email (Without them telling you this is how it works) , authentication will not work on them. Just make sure to re-enable this when you return home or you won't be able to send.

OR

2) Change the SMTP port (Normally in accounts/settings/more settings/advanced settings/) from 25 to 2525 and leave everthing else as is. This should work in most hotels, though there are some that will prevent this, so you are stuck having to do #1. You don't have to change this when you get home; 2525 will continue to work.


Article Details
Article ID: 179
Created On: 23 Jun 2008 05:41 PM

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